FAQ

No account is required to order from Allike. However, if you register with us, you can enjoy a number of benefits, such as:

• Track your orders

• View your return status in your account

• Save products for later

• Save your address for faster checkout.

• Benefit from our loyalty program .

Delivery times vary depending on the country and shipping provider.

We strive to ship all orders within 1-2 working days (Monday to Friday, excluding public holidays ).

Detailed information about delivery time and costs can be found in our delivery information .

Your order will be handed over to our logistics department immediately after successful payment. Therefore, cancellation is generally not possible.

In rare cases, a cancellation may still be possible. Please contact our customer service department – ​​preferably by phone.

The size and fit of a garment often varies from brand to brand and from model to model. To help you choose the right size, you can view the size chart and product measurements on each product page.

If you need expert advice on sizing, please contact our customer service team .

At Allike, we understand that online shopping sometimes means you need to return or exchange something. That's why we try to make it as easy as possible for you and offer a 30-day return policy.

Detailed information about returns and exchanges can be found in our returns information .

Sometimes UPS or DHL need up to 24 hours to display status changes in the tracking information. If we have sent you a tracking number, or you have found it in your account, and it still doesn't show any results after 24 hours, please contact us here .

If you have forgotten your password, you can request a new one here . Alternatively, click on "Forgotten?" on the login page and request a new password.

Your privacy is very important to us. Therefore, you can contact us so that we can delete your personal data that we have collected in accordance with the GDPR.

Please note that in some cases we cannot delete the data, for example if we are contractually obligated to retain it.

In any case, we will inform you within 48 hours how we will proceed with your application.